10 Tactics to Improve Salesforce Adoption. “Culture change is never easy,” Wymar observes. stored in it and use it anywhere, anytime when needed. Dashboards that visually showcase data. The two-day KCS Practices v5 workshop includes: Training on the KCS practices and techniques and KCS adoption best practices Configuration tips to set up Salesforce Knowledge to optimize KCS benefits A copy of the KCS. The salesforce mobile app timeline includes details of the information and meeting requirements, activities, and calls. If achieved, the KCS v6 Aligned designation will let potential clients know that your tool or service contributes to the implementation, adoption, and long term success of KCS v6 best practices. Engage C-level executives in Strategic Framework. The KCS® v6 Adoption & Transformation Guide is the accumulation of over twenty years of adoption experiences by KCS Certified Trainers and the staff of the Consortium for Service Innovation. A recent survey at Cloud Kicks (CK) shows a decrease in customer satisfaction due to the length of time it takes to resolve cases. 1. Salesforce user adoption is the simple act of enabling users to use SFDC’s full CRM capabilities by creating strategies around onboarding, training, and continued development to drive better user experience. Combine your current process with the KCS best practices. They also create amazing tools on any device, such as easy-to-use dashboards and smart workflows. Benefits of Learning Salesforce in 2023. Which three benefits can be expected from KCS adoption? Choose 3 answers A. A cognitive search engine can help with that. With KCS, it is easier for new agents to get familiar with your customer. Technically quantifiable and qualitative benefits are unfolded by leveraging KCS. On the article, there’s a “KCS Flag” section where users can create a new “KCS Flag” record. Vacation & Time Off Benefits. Universal Containers wants to implement best practices for its customer support teams and has decided to follow a Knowledge-Centered Support (KCS) methodology. These are the core principles that can help you have a better understanding of KCS: Abundance. Your company’s editorial team wants to remain the central hub for knowledge. Choose 2 answers. Companies that use KCS methodology find that it provides many benefits. Question 1. Want to Know How to Inculcate KCS in Teams With Cognitive Tech?Salesforce Trailhead is a series of online tutorials that coach beginner and intermediate developers who need to learn how to code for the Salesforce platform. Here’s how: 1. Sabbatical. 3. Lightning Platform Home Page. -A knowledge article life cycle that is implemented correctly the first time and does not need to change. Requiring the use of tools like Salesforce CPQ for deal approvals. Whether it’s personalized onboarding, real-time support, or actionable analytics, Whatfix amplifies the capabilities of Salesforce, making it a preferred. Salesforce conducted a generative AI survey in partnership with YouGov May 18 – 25, 2023. The Most Common Adoption Issues in Salesforce. 2. Among the activities that a Salesforce administrator can develop, we can find: Data cleaning: eliminate duplicate. Add Live Agent to public-facing sites; C. Reduced first contact resolution. 1 download. Step 3: Design your KCS process. Over time, it improves customer experience, reduces employee attrition, and reduces training time for new employees. NEW QUESTION 107 Universal Containers wants toimplement best practices for its customer support teams and has decided to follow a Knowledge-Centered Support (KCS) methodology Which two benefits can be expected from KCS adoption? Choose 2 answersKCS adoption also makes it easier to identify recurring issues or any gray areas that need improvement. A cognitive search engine can help with that. 1 @2007 Consortium for Service Innovation Right to use with Attribution Abstract Successful adoption of the Knowledge‐Centered Support (KCS SM) methodology offers profound benefits for any information‐intensive service or support organization. Consider incentivizing active and effective use of the platform to set your organization up for a culture of commitment to this new, valuable tool. ; Content Standard – Describes the structure or format of an article, the intent of each of the fields, recommendation on the. The quickest way is to follow a KCS foundation training to make sure all team members have the knowledge they need; An adoption plan. Scalable and Flexible: Salesforce adapts to businesses of all sizes and can be customized to specific needs. CRM adoption is crucial for customer experience. This guide is an invitation to success. Pro Tip from the Benefits Team: Salesforce provides resources to help you navigate parenthood from pre-birth/adoption through age 12. • Knowledge is set up in Lightning. Use Evolve Loop to Improve Your Process. Knowledge is power, especially when it comes to business. A knowledge article life cycle that is implemented correctly the first time and does not need to change. KCS Adoption Guide 2012 Consortium for Service Innovation 2 Table of Contents Introduction. Wondering why? This blog post explains. As part of the Salesforce Innovation and Transformation. One obvious benefit of using a Salesforce CRM is tracking leads and prospect information. GET THE MAGAZINE. KCS provides agents with a trusted platform with reliable, verified, and up-to-date information. To achieve those benefits, Ursa Major is working to set up a program with these characteristics. After completing this unit, you’ll be able to: List recommended KCS roles and responsibilities for agents. Reporting for Accountability and Success. At a recent KCS in Action session, Kendall Brenneise and Dave Thomas, Senior Managers in the Digital Services Team at F5, shared the process they went. Regularly reviewing and sharing Salesforce adoption metrics. No supporting materials are allowed. The KCS® v6 Adoption & Transformation Guide is the accumulation of over twenty years of. Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States. Universal Containers wants to implement best practices for its customer support teams and has decided to follow a Knowledge -Centered Support (KCS) methodology. Official list of employee benefits from Salesforce. With instant access to vital information, they can solve customer problems in a heartbeat. A . 1. KCS integrates knowledge creation and management with every. Onboard every new employee — not just your sales reps — with an in-person or virtual product bootcamp to ensure they know your products inside and out. Question #63 Topic 1. As we reach the end of 2023, nearly every industry is undergoing a collective transformation – discovering entirely new ways of working due to AI advancements. In the case of Salesforce Lightning, though, the benefits of adoption far outweigh the costs. A cognitive search engine can help with that. The first thing to do is to show the sales team the business and personal benefits of adopting Salesforce. This improves the success and quality of your company’s collective knowledge. Create a shared vocabulary. Salesforce is a powerful and flexible platform, but this can also make it complex to implement and customize. KCS coaches play a major role in the overall process adoption. Create a Visualforce page called the Knowledge sidebar on the case page layout. Some of the benefits offered by the AppExchange partner program, according to each category, can be: Design and develop. Let’s look at four ways Salesforce-native analytics benefit the business, the IT teams implementing advanced analytics, and the customer-facing employees using them. Ultimately, an efficient company can better serve its customers — that’s the greatest benefit of CRM software. Reduced support channels E. Which three benefits can be expected from KCS adoption? Choose 3 answers. May the (Sales)force Be with You. They have a wide range of responsibilities including platform maintenance, bug fixes, user training, process automation, etc. At Defcon 2017, two members of Salesforce’s “Red Team” of offensive security experts were scheduled to present (under their Twitter handles rather than their professional names) details of their newly developed security tool, Meatpistol. Take a look at the KCS process and think about whether you want to make any adjustments. KCS. It even helps to keep all the customer data, important chat conversations with them, etc. Easy Incident Management. C . 5. 20 – 40% improvement in employee job satisfaction. Embed Salesforce Experts in your team. 70% enhanced time to proficiency. One of the popular and powerful operations these days is Salesforce. C. Create a group of super users that will evaluate and manage articles. It’s what we pass along to customers when we walk them through a fix. Options: A. Plan for all types of learning styles so that users get an opportunity to learn in a way that works for them. Workers are of two minds when it comes to generative AI, Salesforce research reveals. That’s where Lightning Knowledge can shine. Ask questions, stay updated, and share best practices with other trailblazers. Access to experts in the Salesforce Customer 360 platform. What Led to the Development of KCS? KCS Principles; Why Do You Need KCS? What Are the Benefits of KCS? Unit 2: The KCS Principles and Core Concepts. Understand the concerns of each of the individuals based on their role. The company has more than 150,000 customers, and more than 20% of the overall CRM market. In this Flow example, design and test the automation that sends a user’s information from Salesforce to the. 6. That’s exactly what Tammy Rahn, content architect at Salesforce, did for the. 2. Present the KCS methodology in the context of the business challenges it solves; Be demand driven when seeding knowledge; In an HR context, focus on questions and answers instead of policies; Benefits. • Participation by a business leader familiar with your business processes. 10 Tactics to Improve Salesforce Adoption. KCS empowers everyone in the organization to share collective responsibility for maintaining the knowledge base and informs how people in the organization solve problems. When we talk about Salesforce adoption, it means a company (your company) has Salesforce, and someone (you) wants to make sure the end users (your sales reps) use it. Which two benefits can be expected from KCS adoption? Choose 2 answers A . Knowledge lies at the heart of every service desk. Measure Key Salesforce Adoption Metrics. This involves tracking KCS adoption and collecting feedback from agents about the coaching program. KCS principles put knowledge creation activities into the hands of the knowledge worker — the one who knows the answer. There is a standard process for KCS, but that doesn’t mean that you have to follow that process to the letter. This all increases your chances of closing a sale. CN and KCS enter into a definitive merger agreement to create the premier railway for the 21 st century, bring together highly complementary networks to benefit customers and enhance competition. While Salesforce is easy to use, your team needs to be properly trained in order for adoption to be easy. The coach should guide agents in improving the KCS practices, processes, and tools to enhance the organization’s knowledge management capabilities. 3- Client Proposals: Consultants can take advantage of ChatGBT and use it to write the first draft of a client proposal. Create a Service Cloud console and enable the Knowledge sidebar on the case page layout. We highly recommend adopting the. Ursa Major needs tools to support its new way of working. 5. Understand the timing of benefits. This also includes the latest platform innovations, AI benefits, analytics options, and integration capabilities. Take food versus knowledge, for example. Limitations With Salesforce In-App Guidance. ) that enable all eight KCS practices. Knowledge-Centered Service ( KCS; previously known as Knowledge-Centered Support) is a service delivery method that focuses on knowledge as a key asset of the organization implementing it. Salesforce Inbox enhances the email experience and increases productivity and efficiency when it comes to communicating with customers. Users can keep all the required information within a centralized location. • Lightning Knowledge is enabled. Salesforce adoption measures the extent to which users have incorporated Salesforce into their day-to-day tasks. Members of the Consortium for Service Innovation have generously provided the following resources for your personal use with attribution as described in this article. Thinking over risks. Reduced support channels E. Learn how to optimize Salesforce Knowledge for your customers. Recognize learning, collaboration, sharing, and improving. While they see the benefits of generative AI, they are also concerned about navigating the risks and learning the skills needed to take full advantage of the quickly evolving technology. The KCS® methodology is a registered service mark of the Consortium for Service Innovation. Content. With retail automation and AI, they can do it. 1. Kcloud Salesforce Partner specialize in helping organizations maximize the benefits of Salesforce products and services. A. November 8, 2022 – 9:00 am – 10:00 am Pacific Standard Time. Increased call deflection B. Here are some key advantages: Working with a Salesforce partner provides you with a dedicated team of experts focused on…When properly implemented with effective training, Salesforce will boost employee productivity. Use Flow to Invoke External Service Actions. B . Regular Communication: Regularly communicate the benefits of Salesforce adoption, success stories, and tips to encourage users to embrace the. Stay up to speed. Here are five tried-and-true rules that. Maria names it KCS and selects 1-column for Layout. Optimized use of resources Correct Answer: C,D,E. The difference mostly depends on the user’s perspective. Whether your project is being led by Salesforce Services, your internal team, or with an implementation partner, Salesforce User Adoption Services can custom-build a program to meet the needs of your implementation. Health insurance benefits, vacation policy, retirement benefits and more. The same study found a 20-30% increase in employee retention and a 20-40% improvement in employee job satisfaction among customer support employees using the KCS methodology. Salesforce for Outlook; D. Git-based development – a common gold standard all over the software development world for decades – has finally arrived in the mainstream of Salesforce. After initial training, every TSE was required to create one article within two days of the course so we could assess how much had been learned. Contact Salesforce to send a report on article efficacy. Which three benefits can be expected from KCS adoption? Choose 3 answers A. KCS Benefits and Organizational Measures 3 | Page v1. This way workers can capture the context and intent of the requestor. Take advantage of these benefits for an added support system as you find the right balance for yourself and your family. Get Full Access Now. Universal Containers is considering a Knowledge-Centered Support (KCS) implementation. SFA can be part of a CRM system or a function of. AppExchange is the Salesforce store. Benefits, like having an effective and efficient problem-solving process, reduced time to proficiency and improved products and services, are just a few that come with the sharing of knowledge. Reduced first contact resolution. Lightning Service Console helps the users to get the correct information whenever needed. D. Reduced issue resolution time D. Salesforce (Best operational CRM tool overall) Salesforce, an industry giant, provides a full-fledged operational CRM. Optimized use of resources View Answer Answer: C,D,E Prev QuestionNext Question Latest Service Cloud. Reduced issue resolution time D. Seamless New Agent Onboarding. The. Determine how your content will be updated and remain relevant to maintain trust scores and reduce escalation rates. Similar to problem management, KCS focuses on getting in-depth. Development began in 1992 by the Consortium for Service Innovation, [1] a non-profit alliance of service organizations. Knowledge-Centered Support (KCS) is a solution that focuses primarily on knowledge as a critical asset of the organization to help service pros mitigate today’s digital challenges. Training your team is the most important element of your user adoption process. Which two benefits can be expected from KCS adoption? Choose 2 answers. A. Knowledge-Centered Service (KCS) is an IT service delivery and support capability that focuses on knowledge as a key asset of the IT support organization. Handle customer requests using the Knowledge-Centered Service methodology. ” The benefits of CPQ software include formalizing rules and pricing, establishing standardization across the company, increasing companywide efficiency, and more. Reduced first contact resolution. 3. Salesforce adoption is not easy, so a proper strategy is required to get the required result. Salesforce’s new advancements put AI to work for millions of CRM users,. Make compensation dependent on reports in Salesforce. He has also played a key role in engaging the field in KCS. configuring Salesforce Knowledge to optimize KCS benefits, and take the certification exam - all in a single, two-day workshop. Here’s how: 1. KCS Roles and Competencies – A description of competencies for the KCS roles: Candidate, Contributor, Publisher, Coach, Knowledge Domain Expert/KDE. DevOps can help organizations automate many of the manual processes involved in Salesforce development, testing, and deployment. Reduced issue resolution time D. Drag KCS Role and KCS Coach into the KCS section. Which two benefits can be expected from KCS adoption? Choose 2 answers. Hyperforce is Salesforce’s renewed infrastructure architecture, based on the consumption of public cloud services. 22. Aug 16, 2023. Reduced issue resolution time D. The performance. Combine your current process with the KCS best practices. Benefits of KCS. NEW QUESTION 107 Universal Containers wants toimplement best practices for its customer support teams and has decided to follow a Knowledge-Centered Support (KCS) methodology Which two benefits can be expected from KCS adoption? Choose 2 answers KCS adoption also makes it easier to identify recurring issues or any gray areas that need improvement. Practice 2: Structure. 1. - seeks to reuse, improve, and create knowledge in the support service delivery process. Increased call. Working with a Salesforce partner offers numerous benefits for businesses. Salesforce. Paid holidays. Optimized use of resources Answer: CDE NEW. 1 Complete Stakeholder Involvement. But there are common challenges that teams need to. Reduced issue resolution timeD . Question 1. DevOps is growing in popularity in the Salesforce ecosystem, but for many teams it’s still a new concept. The campaign included posters, games, and team-building activities. There are several important steps to help you assess feasibility, demonstrate product capabilities, and validate the relevancy of use cases. Leadership has four important roles in building a strong coaching program: Support the coach selection process: coach candidates are the trusted individuals on the team. . Hiring Salesforce Service Cloud Consultants will help you-. Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. The four components of a strategic framework for KCS are: Identifying the business objectives (the what) The approach (the how) The measurements for each approach, and. Advantages of adoption and implementation of KCS methodology. KCS allows people to focus on solving new problems. The most important thing for a tool is to be user-friendly. Salesforce-specific standards will enable impacted users to be ready, willing, and able to adopt Salesforce. This Service-Cloud-Consultant Salesforce page has the full details of latest exam pool, questions and labs details for your upcoming Service-Cloud-Consultant Salesforce Certified Service cloud consultant (SP23) Exam. We’ll take a look at six data dictionary benefits below. Ultimately, an efficient company can better serve its customers — that’s the greatest benefit of CRM software. Knowledge-Centered Support (KCS): Unlock Your Hidden Knowledge. Let’s start with a common scenario: “Hi, manager, I’m trying to put together a report on the average portfolio amount by account but can’t find it. Consequently, it affects user experience and the company. Introduction of. Implementing a Customer Relationship Management (CRM) system can be a game-changer for businesses, providing a holistic approach to managing customer interactions, streamlining processes, and driving growth. "Coveo's KCS-aligned designation was important to us, as it facilitates knowledge engagement and creation as a byproduct of solving issues based on content demand and usage, two of the key. B. For most organizations, a successful KCS adoption requires a significant transformation. With the help of automation tools, you can compare the expected and actual results on automation test cases. 3q3Which three benefits can be expected from KCS adoption? Choose. In order to fully understand the opportunity that awaits you, we are going to highlight the top 4 benefits of integrating Salesforce communities into your business. . You need a successful implementation to reap all the benefits of knowledge-centered service. 1 @2007 Consortium for Service Innovation Right to use with Attribution Abstract Successful adoption of the Knowledge‐Centered Support (KCS SM) methodology offers profound benefits for any information‐intensive service or support organization. On a recent KCS in Action webinar, Monique Cadena, Amit Singh, and KK Rao from Akamai talked about their guiding principles for a successful KCS adoption, including insights and perspectives from key stakeholders. Everyone learns differently, so training requires a multifaceted. Salesforce adoption is an important step for any business. Conducting online sessions,. Balance Scorecards. We have found that organizations that embrace a formal change management methodology like Kotter or ADKAR tend to do well with their KCS adoption. It is a framework for collecting, structuring, reusing, and improving knowledge consistently to leverage it for maximizing support outcomes. Salesforce Service Cloud and Knowledge are KCS v6-Verified. Increased call routing accuracy D. Route to agents with the most cases closed for that topic. Migrate open and closed cases with milestones and entitlements B. However, there are cultural challenges to implementing KCS in your. Resolve cases with Knowledge-Centered Service. Capture, Reuse, and Improve Knowledge with Each Case – The KCS methodology benefits organizations that want to reduce costs, speed case resolution, elevate agent productivity while reducing turnover, and identify new sales opportunities resulting from support interactions. Engage with the Trailblazer Community. D. But instead, the focus. Reduced issue resolution time D. 7. Knowledge-Centered Service (KCS ®) is a simple idea that creates profound benefits. Visualized data is processed faster. Knowledge-centered services (KCS) are the tools and processes that a business uses to create and maintain support documentation. Enable the Knowledge sidebar-related list on the case page layout. Drag KCS Role and KCS Coach into the KCS section. Benefits of Adoption. Activate the Partner Event Source in Amazon EventBridge. NEW QUESTION 129 Universal Containers wants to provide its customers with more support options. A cognitive search engine can help with that. KCS Adoption Guide 2012 Consortium for Service Innovation 2 Table of Contents Introduction. In the move from KCS v5 to KCS v6, the separation between learning how to do KCS, then receiving internal benefits, then receiving external benefits was lost. Route to agents with the least amount of. Expected EBITDA synergies. When creating a report in Salesforce, you must enter the report’s name, enter a description, select a type of report, select the format, etc. Simplified collaboration. KCS v6. 30 – 50% rise in the first contact resolution. Learn how to optimize Salesforce Knowledge for your customers. The KCS Practices; Understanding KCS; The KCS Methodologies; Unit 4: Aligning KCS with the Business. Articles CANNOT be published until they are reviewed and validated by a qualified author. A knowledge article life cycle that is implemented correctly the first time and does not need to change B . Let’s take a look. Add custom fields to user records to set a user’s KCS role and KCS Coach. Reduced support channels E. Increased call routing accuracyC . While using the benefits of version control for handling Salesforce metadata isn’t new, it was only with the arrival of Salesforce DX, scratch orgs, and second-generation managed. A knowledge article life cycle that is implemented correctly the first time and does not. kcs コーチ。kcs コーチは、全員が kcs 手法、新たなプロセス、各自の新しい責務を理解できるよう手助けします。kcs コーチは kcs 公開者であると同時に、記事をレビューして kcs 候補者や寄稿者にフィードバックを提供します。“Salesforce CPQ is about making the complex simple. A knowledge article life cycle that evolves based on usage and demand. AppExchange is the Salesforce store. 10. The same study found a 20-30% increase in employee retention and a 20-40% improvement in employee job satisfaction among customer support employees using the KCS methodology. However, it is always advisable to customize it. So Ada meets with her Salesforce admin, Maria Jimenez, to talk about how to add functionality to Service Cloud and Lightning Knowledge to help the KCS program succeed. The manager wants to compare the amount of time that cases have spent within each status during their lifecycle. Knowledge-Centered Support (KCS) delivers value for your business through self-service and call deflection, all while improving your product and services in the process. Be sure to make it worth their time and make KCS part of their core workflow. We rely on the Knowledge-Centered Service, or KCS, methodology to build up our knowledge base. Define Objectives and Goals: Before implementing Salesforce, it’s crucial to clearly define your objectives and goals with proper Salesforce implementation strategy. Universal Containers wants to implement best practices for its customer support teams and has decided to follow a Knowledge-Centered Support (KCS) methodology Which two benefits can be expected from KCSadoption? Choose 2 answers A . Our work primary focuses on: Knowledge-Centered Service (KCS®), Intelligent Swarming, Predictive Customer Engagement. This makes them feel that the whole process is pointless and draining, thus, impacting their productivity. Optimized use of resources B. A knowledge article life cycle that evolves based on usage and demand. 3. Among them, Rolim et al proposed a cloud-based system to automate the process of collecting patients’ vital data. It mandates that the onus of knowledge. Intended for: Managers, Sales Executives. In fact, researchers at the Pennsylvania School of Medicine indicate that the human retina can transmit data at roughly 10 million bits per second. Provide coach training that develops influence skills and an understanding of the. The newly launched Salesforce app will help you to unlock real-time service and sales data to make better, faster and smarter decisions. The image below explains how you can keep an eye on each of these with a balanced scorecard. Main reasons for the poor adoption of Salesforce. Curtis’ former boss Beth spoke at an industry conference and, largely as a result of Curtis’ influence, she is a strong supporter of KCS. Anticipated to be accretive to CN’s Adjusted Diluted EPS 1 in the first full year following CN assuming control of KCS. Share all the benefits that your pilot team gained from KCS with these new people. The longer-term benefits are in new areas of value creation and therefore require new value-based measures. D . Full digital adoption, or learning to use Salesforce to its maximum potential, can greatly boost the. The Salesforce State of Sales reports found that connecting with customers requires a. B. The next step is to measure the success of the KCS coaching program. You need a successful implementation to reap all the benefits of knowledge-centered service. e. After initial training, every TSE was required to create one article within two days of the course so we could assess how much had been learned. That means Salesforce has undergone a rigorous certification process to make sure that it supports everything an organization requires to implement KCS methodology. Currently, Salesforce is growing its revenue at a rate of 23. KCS Coaching is too often overlooked or dismissed. Keep. The KCS Continuum - The evolution of KCS in a given environment. This concept is based on a process of continual improvement, utilizing the experience of knowledge workers (responders) and patterns of reuse of existing knowledge within. 20 – 35% improved employee retention. B) Enable. Optimized use of resources Answer: C D E QUESTION 3 Choose 2 answers. 3q3Which three benefits can be expected from KCS adoption? Choose 3. Which three benefits can be expected from KCS adoption? Choose 3 answers A. Explain the benefits of having high adoption. Increasing KCS adoption by gaining buy-in from Engineers; Improving Article Quality and workflow adherence via a new KCS Coach program; Reducing. The KCS Continuum - The evolution of KCS in a given environment. Improve customer service with KCS. This way workers can capture the context and intent of the requestor. A CRM is customer relationship management technology that helps nonprofits, educational institutions, and businesses manage their relationships with current and prospective constituents, students, and customers. The Salesforce Certified Consultant has 2–5 years of experience designing and implementing service solutions and has developed the skills outlined below :There are also benefits to the job satisfaction and retention rates of support employees. Using a data dictionary for Salesforce has many benefits across your organization. Proactive service. Universal Containers is considering a Knowledge-Centered Support (KCS) implementation. From 1999, when Salesforce was founded, our Technology & Products (T&P) team delivered like clockwork. While the COVID-19 pandemic has accelerated cloud adoption, the reliance on cloud technologies is set to continue in 2022, especially with hybrid work taking center stage. Install Knowledge Base Dashboards and Reports AppExchange package. Adopting KCS involves changing the entire culture and mindset of an institution. This is designed to offer customers a more powerful and easily scalable. Knowledge-Centered Service (KCS) describes a way of interacting with knowledge which enables teams to: and train new employees faster. Streamline Salesforce Training and Adoption. C. Determine what you aim to achieve, whether it’s improving sales, customer service, or marketing efforts, and create a list of specific. Not only that, butHaving knowledge gives your business a competitive ed. It’s the marketplace for all things Salesforce, including apps, Lightning components, and more. KCS flags is created as a custom object in Salesforce with a lookup to the knowledge article. The majority of what we know about KCS Adoption is captured in the KCS v6 Adoption & Transformation Guide. Through this workshop you will receive training on KCS, best practices for adoptions, tips on configuring Salesforce Knowledge to optimize KCS benefits, and take the certification exam - all in a single, two. 5. A smooth Salesforce adoption will not happen with the wave of a magic wand − it is only through a series of well-thought-out steps based on best practices that the new system can be embraced throughout the company.